Support Call Booking Terms & Conditions
To help create a calm, supportive, and respectful experience for everyone in our community, we ask that all clients review the following guidelines before booking a Support Guide call.
By booking a call, you acknowledge and agree to the following:
1. Session Timing
Your Support Guide will begin and end the session at the scheduled time.
If you happen to join late, the session will still finish at the original end time so that all clients receive equal care and attention throughout the day.
2. Joining Late
Life happens, and we understand that delays can occur.
Your Support Guide will remain available for a short waiting period after the session begins. If you join during this time, the session will continue as planned, though it cannot be extended beyond the scheduled end time.
3. Missed Sessions
If you are unable to attend and do not join within the waiting period, the session will be marked as missed. A follow-up message will be sent to help guide you on the next steps.
4. Phone Call Appointments
For phone sessions, your Support Guide will call you at the scheduled time and make a second attempt shortly after if needed. If contact cannot be made after these attempts, the session will be considered missed, and a follow-up message will be shared with you.
5. Rescheduling
We understand that plans can change. Clients may reschedule their session once, and we encourage making any changes as early as possible so the time can be offered to another member who may need support.
6. Cancellations
Whenever possible, we kindly ask for at least 24 hours’ notice if you need to cancel your appointment.
7. Purpose of Support Calls
Support Guide calls are designed to provide orientation, encouragement, and guidance within your Neurotoned program. These sessions are supportive in nature and are not therapy or clinical treatment.
Disclaimer
The Neurotoned Program, including any information provided by Dr. Kim DiRe' and Affiliates, is for educational purposes only and not a substitute for therapy or medical advice. Dr. Kim DiRe', Neurotoned and Affiliates will not provide diagnoses, treatment plans, or therapeutic interventions through the program. Participants are encouraged to take personal responsibility for their well-being and seek professional assistance as needed. Dr. Kim DiRe', Neurotoned and Affiliates shall not be held liable for any damages, losses, or injuries arising from the use of the program or any information provided. By participating in the program, participants acknowledge and agree to the terms outlined in this legal disclaimer.
